Bajiaffi FAQ — All your questions answered here

No. Only one account is allowed per person. Multiple registrations using the same name, mobile number, or bank account will result in all accounts being closed and balances may be forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and we'll send you an OTP or reset link. Once reset, you can log in immediately with your new password.

After logging in, go to Account Settings to update your email, mobile number, and other details. However, changes to your name or date of birth require KYC verification — please contact support.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. If the issue continues, email support@bajiaffi.com or reach out via Live Chat.

KYC (Know Your Customer) is an identity verification process. You'll need to submit a copy of your National ID or passport before making a withdrawal. This protects your account and helps prevent fraud.

Bajiaffi accepts deposits via bKash, Nagad, Rocket, and bank transfer. More methods will be added in the future. For full payment details, Payments Page View.

The minimum deposit via bKash and Nagad is ৳10. For bank transfers, the minimum is ৳500. A minimum deposit amount may be required to qualify for certain bonuses.

bKash and Nagad deposits are typically credited within 1–3 minutes. Bank transfers may take 15–30 minutes. If funds haven't arrived after 1 hour, contact support with your transaction ID.

Bajiaffi does not charge any deposit fees. However, your payment provider may apply their own charges — such as bKash cash-out fees. This is entirely subject to your payment provider's policy.

Wait 30 minutes first. If the issue remains, email support@bajiaffi.com with your transaction ID, amount, and time. We typically resolve cases within 24 hours.

A 100% welcome bonus is automatically credited on your first deposit after registration — no code or separate application needed. To learn about the maximum bonus amount and applicable terms, Terms & Conditions Read more.

Your bonus balance can be used for betting and playing games, but cannot be withdrawn directly. Once the required wagering conditions are met, the bonus converts to real cash.

You earn a 5% bonus on every deposit made by each referred member. Share your referral code with friends — once they use it during registration, the bonus is added automatically.

Every bonus has an expiry period — usually between 7 and 30 days. Any unused bonus is automatically cancelled once it expires. Make sure to use it in time.

Weekly cashback is paid out every Monday. You'll receive a set percentage back on your net losses from the previous week. Full details are available on the Promotions page.

Bet on 100+ sports including cricket, football, tennis, badminton, and basketball. Both live betting and pre-match betting are available. On the betting page View all options.

Live betting means placing bets in real time while a match is in progress. Odds shift by the moment, so quick decisions are key. Use live scores and stats to guide your bets.

Bets generally cannot be cancelled once placed. However, if the Cash-Out feature is available, you can lock in some profit before the event ends. Cash-Out may not be available on all events.

Cancelled matches are generally refunded in full. Different rules apply for postponed matches. For details, In the Terms & Conditions Yes, you will.

The minimum bet is ৳10. Maximum limits vary by game and event. Special high-limit arrangements are available for high rollers. On the High Roller page Learn more.

Yes. Bajiaffi uses 256-bit SSL encryption. Your data is never shared with third parties. To learn more, Privacy Policy Read more.

Go to the "Security" section in your account settings and enable "Two-Step Verification". You'll receive an OTP on your mobile with every login — this makes your account significantly more secure.

Change your password immediately and notify us at support@bajiaffi.com. We'll investigate your account activity and, if necessary, temporarily lock it to keep you protected.

Withdrawals are typically processed within 15 minutes to 24 hours of submitting a request. Delays may occur if KYC verification is incomplete. In some cases, it can take up to 3 business days.

The minimum withdrawal via bKash and Nagad is ৳500. For bank transfers, the minimum is ৳1,000. KYC verification must be completed before withdrawing.

The reason for rejection is usually communicated via email. Common reasons include incomplete KYC, unmet wagering requirements, or incorrect account details. Resolve the issue and resubmit your request.

To prevent fraud, withdrawals are generally processed via the same method used for the deposit. In special cases, an alternative method may be used — contact support to request this.

Clear your browser cache and refresh the page. Check your internet connection. Try a different browser or device. If the issue persists, contact support.

Download the mobile app from the official website bajiaffi.com. You can also access all features directly from your mobile browser — the experience is just as smooth as the app.

Once the connection is restored, your game results are updated automatically. If a round was incomplete, the system cancels it and refunds your bet. Check your transaction history for details.

Go to the "Responsible Gaming" section in Account Settings to set daily, weekly, or monthly deposit limits. Decreases take effect immediately; increases are applied after 7 days.

You can take a self-exclusion break via account settings or by contacting support. Choose a duration ranging from 24 hours to permanent. For more details, Responsible Gaming page Go.

Bajiaffi's support team is trained in responsible gaming. Reach out via live chat or at support@bajiaffi.com. Responsible Gaming page Find detailed support information here.